Website, customer portal, platform, and services

Last Updated: July 25, 2026

These Terms of Service (“Terms”) are a binding agreement between you (“you,” “your,” or “Customer”) and BF Solutions Inc. a New York Corporation doing business as BF Solutions (“BF Solutions,” “we,” “us,” or “our”). These Terms govern your access to and use of www.bfsolutions.us, any BF Solutions customer portal, platform, or software, and the supply-chain consulting, logistics coordination, shipment quoting and booking, tracking, vendor coordination, freight-audit, payment-administration, and other non-regulated logistics-support services we provide (collectively, the “Services”).

By creating an account, requesting a quote, booking a shipment, submitting a service request, accepting a quote or Order, clicking to accept these Terms, or using the Services, you agree to these Terms. If you do not agree, do not use the Services. A person accepting on behalf of an organization represents that the person has authority to bind that organization.

1. Services and Order of Precedence

BF Solutions provides supply-chain consulting and technology-enabled logistics-coordination services, which may include obtaining and presenting quotes, booking and coordinating shipments, small-parcel and freight support, overseas-vendor coordination, air- and ocean-freight arrangement, customs-brokerage coordination, warehousing and distribution coordination, final-mile-delivery coordination, real-time tracking, supply-chain optimization, transportation-management technology, freight-bill audit, and payment administration. BF Solutions arranges and coordinates these services with and through independent, appropriately licensed or authorized third-party providers. BF Solutions does not itself act as a motor carrier, ocean carrier, air carrier, rail carrier, transportation broker, ocean freight forwarder, non-vessel-operating common carrier, customs broker, warehouseman, or insurer, and does not itself provide regulated transportation, customs, warehousing, or insurance services.

The specific scope, pricing, deliverables, assumptions, and commercial terms for an engagement or shipment may be set forth in a proposal, quote, rate confirmation, booking confirmation, statement of work, order form, authorization, or other written or electronic document accepted by the parties (each, an “Order”). If an Order conflicts with these Terms, the Order controls for that engagement. A separately signed confidentiality agreement controls with respect to confidentiality to the extent it provides greater protection. The BF Solutions Privacy Policy governs our handling of personal information.

Descriptions, examples, estimated savings, transit times, testimonials, and other content on the Website are informational and are not binding offers or guarantees.

2. Eligibility and Accounts

The Services are intended for businesses and individuals acting on behalf of businesses. You must be at least 18 years old and legally able to enter into a binding agreement. If you access an account, you are responsible for maintaining the confidentiality of credentials, using reasonable security measures, and all activity under the account. You must promptly notify BF Solutions of suspected unauthorized access and provide accurate, complete, and current account and business information.

3. Quotes, Bookings, and Orders

Unless expressly identified as firm, quotes, proposals, savings estimates, transit-time estimates, analytics, and any third-party rates displayed, relayed, or booked through the Services are based on information supplied by Customer and then-current assumptions, market conditions, provider rates, capacity, fuel costs, surcharges, and other variables. They may expire or change before acceptance or before a provider confirms. A BF Solutions engagement is accepted only when BF Solutions accepts the applicable Order. Any transportation, customs, storage, insurance, or other third-party service is accepted only by the applicable independent provider under its own agreement with Customer.

BF Solutions may decline, suspend, or cancel a request where required information is missing, a service is unavailable, the request creates an unreasonable credit or compliance risk, or BF Solutions reasonably suspects fraud, illegality, unsafe conditions, or a violation of these Terms.

4. Customer Authorization, Cooperation, and Data Accuracy

Customer authorizes BF Solutions and its service providers to use Customer-provided information and access authorized carrier, billing, shipping, and operational systems as reasonably necessary to perform the Services. Customer represents that it has all rights, notices, permissions, and legal authority necessary to provide such information and grant such access, including information relating to employees, customers, consignees, vendors, and other individuals.

Customer is responsible for providing complete and accurate data, contracts, invoices, credentials, shipment characteristics, business rules, and other information requested by BF Solutions. Analyses, benchmarks, recommendations, quotes, bookings, and other outputs depend on the quality, completeness, and timeliness of Customer information. BF Solutions is not responsible for errors, delays, or outcomes caused by inaccurate, incomplete, outdated, unauthorized, or misleading information.

Customer will reasonably cooperate with BF Solutions and make timely decisions, approvals, personnel, and system access available. Delays or additional work caused by Customer may result in schedule changes or additional charges under the applicable Order.

5. Role of BF Solutions and Third-Party Providers

BF Solutions acts solely as a logistics coordinator, arranger, technology provider, consultant, data analyst, freight-bill auditor, payment administrator, or assistant to Customer in arranging and managing Customer’s own transportation, supply-chain, and vendor relationships. BF Solutions is not a motor carrier, ocean carrier, air carrier, rail carrier, transportation broker, non-vessel-operating common carrier, freight forwarder, customs broker, warehouseman, or insurer. BF Solutions does not accept or tender cargo, parcels, or property (“Goods”) for transportation, issue bills of lading, take custody of Goods, make customs entries, or assume responsibility for transportation or customs services.

Carriers, licensed transportation brokers, freight forwarders, customs brokers, warehouses, insurers, software providers, payment processors, and other third-party providers are independent parties selected, approved, or authorized by Customer. Customer contracts directly with those providers, and their services are governed by their own tariffs, bills of lading, service guides, insurance policies, platform terms, and other agreements. BF Solutions may provide introductions, quoting, booking, data, technology connectivity, or administrative support, but it does not control or assume the obligations of those providers and is not responsible for their acts, omissions, delays, outages, restrictions, or service failures except to the extent expressly stated in an Order.

Except as expressly authorized in a signed Order or agreement, BF Solutions has no authority to bind Customer to a carrier, broker, customs broker, warehouse, insurer, or other third-party agreement. Customer is responsible for selecting and contracting with each provider and for reviewing and approving all final commercial and service terms. Any authorization granted to BF Solutions is limited to the consulting, coordination, technology, data-access, audit, booking-assistance, or payment-administration activities expressly described in the applicable Order.

6. Additional Terms for Third-Party Transportation and Related Support

This Section applies only when an Order includes consulting, coordination, technology, data exchange, booking, audit, payment administration, or other support relating to transportation, customs, storage, insurance, or similar services that are provided directly to Customer by an independent, appropriately authorized third party. Nothing in an Order authorizes BF Solutions to perform a regulated service unless BF Solutions first obtains the authority required by law and expressly discloses that role in writing.

Goods and compliance. Customer is responsible for accurately describing, classifying, packaging, labeling, securing, and lawfully tendering all Goods, and for obtaining required licenses, permits, powers of attorney, and documentation. Customer may not tender prohibited, illegal, counterfeit, sanctioned, hazardous, dangerous, or regulated Goods unless fully disclosed in advance, accepted in writing, and handled in compliance with law and provider requirements.

Third-party charges and adjustments. Customer is responsible for all charges imposed by carriers and other independent providers, including duties, taxes, tariffs, accessorials, reweigh or reclassification charges, storage, detention, demurrage, redelivery, correction fees, and other amounts arising from Customer’s Goods or third-party services, unless an Order expressly states otherwise.

Customs. BF Solutions does not conduct customs business or act as a customs broker. Any customs brokerage or customs entry service must be performed under a separate agreement directly between Customer and a properly licensed customs broker. BF Solutions may provide technology or administrative tools through which Customer exchanges information with its selected broker, but Customer and the licensed broker remain responsible for classifications, valuations, origins, entries, documents, duties, taxes, fines, penalties, holds, inspections, and government action.

Cargo insurance. Cargo or shipment insurance is not included unless expressly stated in an Order. Any insurance is subject to the insurer’s policy, limits, exclusions, and claims decisions. BF Solutions is not an insurer and does not guarantee coverage or claim recovery.

Audit and payment administration. Where BF Solutions audits invoices or administers payments, it acts only in the limited administrative capacity described in the applicable Order. Customer remains responsible for the underlying carrier or vendor obligations unless the Order expressly states otherwise. Payment administration does not make BF Solutions a carrier, transportation broker, freight forwarder, customs broker, insurer, or guarantor of the provider’s performance.

7. Estimates, Savings, and Benchmarking

Any performance-based, gainshare, or shared-savings fee arrangement requires a separate written Order defining the fee basis, calculation method, data requirements, payment timing, audit rights, and dispute process. Website examples are illustrative only and do not establish a fee or savings methodology.

Benchmarking, scores, savings estimates, transit-time estimates, market comparisons, and recommendations are analytical tools based on available data, assumptions, proprietary methodologies, and market conditions at a point in time. Methodologies and market data may change. BF Solutions does not guarantee that a carrier or provider will accept a recommendation or booking, that projected savings or transit times will be realized, or that prior results will continue.

8. Fees, Taxes, and Payment

Customer will pay all fees and charges stated in an Order, including approved pass-through expenses and applicable taxes. Unless an Order states otherwise, invoices are due upon receipt. Undisputed overdue amounts may accrue interest at the lower of 1.5% per month or the maximum lawful rate, and Customer will reimburse reasonable collection costs, including attorneys’ fees, where permitted by law.

Customer must notify BF Solutions in writing of a good-faith invoice dispute within fifteen (15) days after the invoice date and pay all undisputed amounts when due. BF Solutions may suspend Services for overdue undisputed amounts after reasonable notice, except where immediate suspension is reasonably necessary to avoid additional financial exposure.

9. Acceptable Use and Security

You may use the Website, portal, platform, and software only for lawful internal business purposes and in accordance with documentation and access restrictions. You will not, directly or indirectly:

• Attempt to gain unauthorized access to any account, system, network, data, or interface;
• Probe, scan, test, or exploit vulnerabilities, or circumvent authentication, permissions, rate limits, or security controls;
• Introduce malware, harmful code, corrupted files, or content designed to disrupt or damage systems;
• Use bots, scrapers, automated extraction, bulk downloads, or other automated means without BF Solutions’s prior written authorization;
• Interfere with service availability, integrity, performance, or another user’s use;
• Reverse engineer, decompile, disassemble, copy, or derive source code, scoring methods, benchmarks, or proprietary models except to the limited extent such restriction is prohibited by law;
• Use the Services or outputs to build, train, validate, or support a competing product or service;
• Upload information you lack authority to provide or that violates law or third-party rights; or
• Share credentials or provide unauthorized third parties with access.

BF Solutions may monitor and log use to maintain security, prevent fraud, enforce these Terms, and operate the Services. BF Solutions may investigate suspected misuse and immediately restrict access where reasonably necessary to protect systems, users, data, or legal interests.

10. Customer Data, Confidentiality, and Privacy

As between the parties, Customer retains ownership of data, documents, and materials Customer submits (“Customer Data”). Customer grants BF Solutions and its service providers a non-exclusive right to host, copy, transmit, process, analyze, and display Customer Data as reasonably necessary to provide, secure, support, and improve the Services and as otherwise permitted by the applicable Order and BF Solutions Privacy Policy.

Each party will protect the other party’s non-public business information using commercially reasonable care and will use it only for the relationship and permitted purposes. A separate confidentiality agreement, if accepted, supplements this Section and controls to the extent of a conflict.

BF Solutions may create aggregated or de-identified data from Customer Data and use it for benchmarking, research, analytics, security, and service improvement, provided the data does not reasonably identify Customer or an individual. BF Solutions will not attempt to re-identify information maintained as de-identified except as permitted by law to validate de-identification.

11. Reports, Outputs, and Permitted Use

Subject to payment of applicable fees and these Terms, Customer may use reports, analyses, benchmarks, scores, recommendations, and other deliverables created specifically for Customer (“Outputs”) for Customer’s internal business purposes. Unless an Order expressly permits otherwise, Customer may not sell, sublicense, publish, publicly distribute, or use Outputs to provide services to third parties, and may not remove proprietary notices or misrepresent the scope, context, or source of an Output.

Customer may share Outputs with its professional advisors and relevant carriers or vendors on a need-to-know basis for Customer’s internal evaluation or negotiations, provided recipients are informed that the Outputs are confidential and proprietary. BF Solutions retains ownership of its underlying methodologies, templates, models, software, tools, generalized know-how, and pre-existing materials.

12. Intellectual Property and Feedback

The Website, platform, software, documentation, designs, trademarks, logos, databases, methodologies, benchmarks, and related materials are owned by BF Solutions or its licensors and are protected by intellectual-property laws. Subject to these Terms and the applicable Order, BF Solutions grants Customer a limited, non-exclusive, non-transferable, revocable right to use the Services for Customer’s internal business purposes during the applicable term. No rights are granted except as expressly stated.

If Customer provides suggestions, ideas, or feedback, Customer grants BF Solutions a perpetual, worldwide, royalty-free right to use that feedback without restriction or obligation, provided BF Solutions does not identify Customer as the source without permission.

13. Electronic Communications and Marketing

You consent to receive electronic communications relating to the Services, transactions, bookings, shipment status, security, legal notices, and account administration. These communications may be sent by email or displayed through the Website or portal. You may opt out of promotional emails using the unsubscribe mechanism, but you may continue to receive non-promotional communications. Shipment-status or marketing text messages, if offered, will be sent only with any consent required by law and may be stopped as described in the message.

14. Third-Party Services and Links

The Services may depend on or link to third-party websites, platforms, carriers, data sources, artificial-intelligence tools, payment processors, and infrastructure. BF Solutions does not control third-party services and is not responsible for their content, availability, security, or practices. Use of third-party services may be subject to separate terms and privacy notices.

15. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, EXCEPT AS EXPRESSLY STATED IN AN ORDER, THE SERVICES, WEBSITE, PLATFORM, DATA, BENCHMARKS, QUOTES, BOOKINGS, RECOMMENDATIONS, AND OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” BF SOLUTIONS DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. BF SOLUTIONS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY QUOTE, TRACKING DATA, BENCHMARK, SAVINGS ESTIMATE, DELIVERY DATE, CARRIER PERFORMANCE, OR OTHER RESULT WILL BE ACCURATE OR ACHIEVED.

The Services provide business, logistics, technology, and analytical information and do not constitute legal, tax, accounting, insurance, customs-brokerage, freight-brokerage, freight-forwarding, or other regulated professional advice or services. Customer remains responsible for business decisions, provider selection, carrier contracts, customs compliance, and implementation and should consult appropriately licensed professionals where needed.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER BF SOLUTIONS NOR ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, OR AGENTS WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, SAVINGS, BUSINESS, GOODWILL, USE, OR DATA, ARISING OUT OF OR RELATING TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, BF SOLUTIONS’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO AN ORDER, THE SERVICES, OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES PAID TO BF SOLUTIONS FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS ($100). CLAIMS INVOLVING GOODS, CARRIERS, INSURERS, OR OTHER THIRD-PARTY SERVICES ARE ALSO SUBJECT TO APPLICABLE THIRD-PARTY LIABILITY LIMITS AND CLAIM REQUIREMENTS.

Nothing in these Terms limits liability that cannot lawfully be limited, including liability for a party’s fraud, willful misconduct, or other liability to the extent exclusion is prohibited by applicable law.

17. Claims and Cooperation

Customer must promptly notify BF Solutions in writing of any suspected loss, damage, billing issue, unauthorized transaction, data issue, or other claim and provide documents and reasonable cooperation. For carrier, cargo, customs, or insurance claims, Customer must provide notice early enough for BF Solutions or the applicable provider to meet governing claim deadlines. Failure to provide timely information may reduce or eliminate available recovery.

To the extent permitted by law, any claim against BF Solutions arising from the Services must be commenced within one (1) year after the claimant knew or reasonably should have known of the facts giving rise to the claim, except where a different limitation period is expressly stated in an Order or required by law.

18. Indemnification

Customer will defend, indemnify, and hold harmless BF Solutions and its affiliates, officers, employees, contractors, and agents from third-party claims, damages, fines, penalties, duties, taxes, liabilities, and reasonable costs (including attorneys’ fees) arising out of or relating to: (a) Customer Data or Customer’s lack of authority to provide it; (b) Customer’s Goods, including description, packaging, classification, contents, lawfulness, or regulatory compliance; (c) Customer’s violation of law, third-party rights, these Terms, or an Order; (d) Customer’s instructions, systems, acts, or omissions; or (e) inaccurate, incomplete, or misleading information provided by Customer. This obligation does not apply to the extent a claim is caused by BF Solutions’s gross negligence, willful misconduct, or material breach of these Terms.

19. Suspension and Termination

Customer may stop using the Website or portal at any time, subject to applicable Orders and payment obligations. BF Solutions may suspend or terminate access or Services if Customer materially breaches these Terms or an Order, fails to pay undisputed amounts, creates a security, legal, operational, or financial risk, or if suspension is required by law or a third-party provider. Where reasonably practicable, BF Solutions will provide notice and an opportunity to cure, but may act immediately to protect systems, data, users, or prevent additional exposure.

Termination does not relieve either party of obligations accrued before termination. Upon termination, Customer must stop using restricted Services and return or destroy BF Solutions confidential materials upon request, subject to lawful archival copies.

20. Governing Law and Dispute Resolution

These Terms and disputes arising from them or the Services are governed by the laws of the State of New York, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs the arbitration provisions below and applicable federal transportation law controls where required.

Before filing a formal proceeding, the parties will attempt in good faith to resolve the dispute through written notice and reasonable business discussions. Notices to BF Solutions must be sent to info@bfsolutions.us.

Except for an eligible individual claim in small-claims court or a request for temporary or injunctive relief to protect intellectual property, confidential information, security, or prevent irreparable harm, any unresolved dispute will be resolved by final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules, before a single arbitrator, with the hearing seated in New York, New York or conducted remotely by agreement of the parties. If the AAA is unavailable or declines to administer the arbitration, the parties will select a substitute nationally recognized arbitration provider, and if they cannot agree, a court of competent jurisdiction will appoint one. Judgment on the award may be entered in any court of competent jurisdiction.

Disputes must be brought only on an individual basis. Neither party may bring or participate in a class, collective, consolidated, or representative action. If this waiver is unenforceable for a particular claim, that claim will be severed and heard in a court of competent jurisdiction, while the remaining claims proceed in arbitration.

21. Changes to the Services and Terms

BF Solutions may modify the Website, platform, Services, and these Terms from time to time. Updated Terms will be posted with a revised Last Updated date. For material changes, BF Solutions will provide additional notice or request renewed acceptance where reasonably appropriate or required by law. Changes apply prospectively when posted or on the date stated in the notice. If you do not agree to updated Terms, you must stop using the affected Services.

22. General

Force majeure. BF Solutions is not liable for delay or failure caused by events beyond its reasonable control, including severe weather, natural disaster, fire, labor disruption, war, terrorism, epidemic, cyberattack by a third party, utility or internet failure, government action, sanctions, port or carrier congestion, capacity constraints, or failures of carriers or infrastructure providers.

Severability. If a provision is unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions remain effective.

No waiver. A failure to enforce a provision is not a waiver of the right to enforce it later.

Entire agreement. These Terms, the applicable Orders, the BF Solutions Privacy Policy, and any separately accepted confidentiality or data-processing agreement constitute the entire agreement regarding the Services and supersede prior or contemporaneous understandings on the same subject.

Notices. BF Solutions may provide notices by email, through the Services, or by posting on the Website. Customer must keep contact information current. Formal notices to BF Solutions must be sent to info@bfsolutions.us and any mailing address listed below.

Electronic acceptance. Electronic acceptance, including clicking a checkbox or button, constitutes a legally binding signature to the extent permitted by law.

Survival. Provisions that by their nature should survive termination will survive, including payment obligations, confidentiality, intellectual property, Output restrictions, disclaimers, limitations of liability, claims provisions, indemnification, dispute resolution, and this Section.

23. Contact Us

BF Solutions Inc.
Legal email: info@bfsolutions.us
Website: www.bfsolutions.us
Phone: (718) 690-2991
Business address: 2167 E 21st St, Brooklyn, NY 11229